Order and payment problems
Support never answered
You've emailed, chatted, called, and got nothing, or a bot loop. Usually it's about a company or a marketplace, and it turns a fixable problem into a loss. It also shows up when the 'support' number was never the company's at all.
What it looks like
- Tickets closed without a reply.
- A phone tree that never reaches a person.
- 'Support' accounts on social media that DM you asking for your login or a payment.
- A seller's 'customer service' number that goes to voicemail forever.
What if support won't answer?
Silence costs a company less than a refund. And fake support is a whole scam of its own: search results and social replies from accounts that look official, ready to 'help' by taking over your account or charging a fee. If someone claiming to be support asks you for a code, PIN, or payment, that's not support.
What to do
- Find the contact details on the company's own site or app, not from a search ad or a reply on social media.
- Escalate in writing: a dated timeline, order numbers, what you want. Then dispute with your card or platform if there's no answer.
- Real support never asks for your password, PIN, or a one-time code.
- Where to report if it turns out to have been an impostor.
More in the tips: Buying, selling, and payment apps.
Latest reports
Newest first, unverified
No reports mention this yet.
If it happened to you, report the number. It shows up here once it's in.
Report a number