Order and payment problems
Charge you didn't authorize
A charge shows up that you didn't agree to: a subscription you never started, a second charge from a seller, or a purchase from somewhere you've never shopped. Sometimes it follows a 'free verification' site or a phishing text. Reports here are about who charged, and how it started.
What it looks like
- Small recurring charges from names you don't recognize, often dating or 'membership' sites.
- A merchant charging again after a one-off purchase.
- Charges that begin soon after you entered your card on an unfamiliar site.
- 'Free trial' terms that turned into a monthly bill.
What should you do about a charge you didn't make?
Small amounts slide past most people's attention, and by the time you notice, months have gone. Card details entered on one site can be sold or reused. Fine-print subscriptions are legal in some places and simply hidden in others. Either way, the charge continues until you stop it.
What to do
- Call the number on the back of your card, report the charge as unauthorized, and ask for a new card number if the details may have leaked.
- Check the last few months of statements for the same merchant.
- If you gave the card to a site a match or seller sent you, that's a known trick.
- Report it if it looks deliberate, and add the number here if a phone number was involved.
More in the tips: Buying, selling, and payment apps.
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