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Texts, calls, and impersonation

Fake toll, delivery, or bank alert text

A text says a package couldn't be delivered, you owe a small toll, or your bank spotted a suspicious purchase, and there's a link or a number to fix it. The FTC ranks these among the top text scams. The amount is small on purpose. The link is the point.

What it looks like

  • 'USPS: your package is on hold, confirm your address' with a link that isn't usps.com.
  • 'Outstanding toll of $6.99, pay now to avoid a $50 late fee.'
  • 'Did you make this $499 purchase? Reply YES or NO' from a number that isn't your bank.
  • A page that asks for card details, then a one-time code 'to verify'.

Is that unpaid toll or delivery text real?

Everyone has a package coming and everyone drives on toll roads. The message matches something plausible in your life, the fee is too small to think hard about, and there's a deadline. The link goes to a copy of the real site that collects your card and, increasingly, the code needed to add your card to someone else's phone wallet. Kits for these texts are sold ready-made and sent by the million.

What to do

  • Don't tap the link. Open the carrier's or bank's own app or type the address yourself.
  • Forward the text to 7726 (SPAM), then delete it. USPS impersonation can go to spam@uspis.gov.
  • If you entered card details, call the number on the back of your card and ask them to watch for wallet-provisioning attempts.
  • Report it at reportfraud.ftc.gov. Then add the number here.

More in the tips: Texts and calls.

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